Kindly read the Terms and Conditions carefully prior to using the website www.mankaakura.com (the “Website”).
Yama Services Private Limited (the “Company”) which has its registered office at 107/3 Saras Marga Anamnagar, Kathmandu, Nepal is an online mental health service providing company. The current Website including the related mobile site, mobile application … (collectively, the “Platform” or “Mankaa Kura”) is owned and operated by the Company. The Company through the Platform (Mankaa Kura) allows Users to access online mental health services from counselors who are appointed by the Company to provide counselling and therapy services (the “Counselors”). The terms “We,” “Us,” and “Our” refers to the Company. Any natural person who uses the Platform to access the Services is referred to as “You,” “Your,” or “User” in these Terms, unless the meaning demands otherwise.
We provide the following services: http://mankaakura.com/our-services/
Visit this page to learn more about Mankaa Kura: http://mankaakura.com/about-us/
Only people over the age of eighteen (18), or person having the capacity to enter into a legally binding contract pursuant to the Civil Code 2017 (2074) are permitted to use the Platform. You cannot register as a member of the Platform or sell or buy Services on the Platform if you are incompetent to contract under the prevailing laws of Nepal, unless you are accessing the Platform with parental or legal guardian’s supervision. If it is brought to our attention or discovered that you are under the age of eighteen (18) years and are accessing this Platform without parental consent and guidance, or without the consent and guidance of a legal guardian, we reserve the right to revoke your membership and refuse to provide you with access to the Platform. We will not be responsible for any damage you may suffer as a result of your use of the Platform without the permission of your parents.
To access certain Services offered by the Platform, we will require that you create an account with us or provide personal information to complete the creation of an account (“Account”). We may at any time in our sole and absolute discretion, invalidate the username and/or password without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by, caused by, arising out of, in connection with or by reason of such request or invalidation.
You are responsible for maintaining the confidentiality of your user identification, password, account details and related private information. You agree to accept this responsibility and ensure your account and its related details are maintained securely at all times and all necessary steps are taken to prevent misuse of your account. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner. You agree and acknowledge that any use of the Platform and related services offered and/or any access to private information, data or communications using your account and password shall be deemed to be either performed by you or authorized by you as the case may be. You agree to be bound by any access of the Platform and/or use of any services offered by the Platform (whether such access or use are authorized by you or not). You agree that we shall be entitled (but not obliged) to act upon, rely on or hold you solely responsible and liable in respect thereof as if the same were carried out or transmitted by you. You further agree and acknowledge that you shall be bound by and agree to fully indemnify us against any and all losses arising from the use of or access to the Platform through your account.
Please ensure that the details you provide us with are correct and complete at all times. You are obligated to update details about your account in real time by accessing your account online. For pieces of information, you are not able to update by accessing your Account on the Platform, you must inform us via our customer service communication channels to assist you with these changes. We reserve the right to refuse access to the Platform, terminate accounts, remove or edit content at any time without prior notice to you. We may at any time in our sole and absolute discretion, request that you update your personal data or forthwith invalidate the account or related details without giving any reason or prior notice and shall not be liable or responsible for any losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your password from time to time and to keep your account secure and also shall be responsible for the confidentiality of your account and liable for any disclosure or use (whether such use is authorized or not) of the username and/or password.
The User confirms to have read this section prior to purchasing a Service listed in the Platform and agrees to be bound by the following conditions.
All commercial/contractual terms of the scheduling of the appointment are offered by and agreed to between You and the Company. However, the Company does not have access or control or does not determine or advise or in any way involve itself in the offering of expert services by the Counselor in or during your appointment on matters discussed between You and the Counselor.
Your request to purchase the Service from the Platform is a legal offer to buy the service provided by our Platform. When you place an order to purchase a Service, any status updates received prior to scheduling an appointment serves as an acknowledgment of the order details provided and in no way implies the confirmation of the order itself. The acceptance of your order is considered confirmed when the appointment is scheduled and the proposed fees have been paid by You.
We may charge the User for using the Services (including but not limited to online counselling/therapy sessions via chat, audio, and/or video) from the Platform. We will inform the User of the relevant charges for any such service before providing it. A User is also bound by the terms (if any) listed for specific Service(s) in addition to these Terms.
User(s) can make payments through any of the following available options:
The records of any or all purchase made by the User shall be maintained by the Company.
The User agrees and acknowledges that all aspects and modalities relating to making payments using Internet Banking/ Debit/Credit Cards/Digital Wallets (“Virtual Payment Mode”) will be regulated separately by the User and the applicable banks’ arrangement(s) / terms and conditions. We would not be held liable in any way for any liability that could occur as a result of the Virtual Payment Modes (including any fraudulent transaction).
We will not be liable or accept any responsibility for any loss or harm resulting directly or indirectly to the User as a result of (a) lack of authorization for any transactions; (b) any payment problems arising out of the transaction; or (c) any transaction being declined for whatever reason, resulting from the use any of the payment methods available on the Platform.
The User acknowledge, consider, and agree that the payment service we offer is neither banking nor a financial service.
The Company reserves the right to adjust the fees for Services at any time. Any such change will be binding on the Consumer and will take effect immediately. However, such adjustment in fees will not be effective in cases of Services for which payments have been made in advance.
Please note the general refund policy in the event of the following circumstances:
The User is only permitted to use the Platform for lawful purposes. You may not post or transmit through the Platform any material that is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, encourages conduct that would be considered a criminal offense, or gives rise to a lawsuit.
User agrees not to engage in any of the following prohibited activities:
The Company assumes no responsibility for any User Content that you, another User, or a third party makes, stores, shares, publishes, or sends via the Platform. The User accept that we are only serving as a passive conduit for your online communication and publication of your User Content, and that you are solely responsible for your User Content and the effects of uploading, publishing, or sharing it. User can be held legally liable for the Content if it breaches these Terms.User agrees to not post, store, transmit, create or share any User Content that:
You can find the same at http://mankaakura.com/references
In addition to any other legal or equitable remedies, we may, without prior notice to you, immediately terminate the Terms or revoke any or all of your rights granted under the Terms. Upon any termination of this Agreement, you shall immediately cease all access to and use of the Platform and we shall, in addition to any other legal or equitable remedies, immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Platform in whole or in part. Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Platform shall not be liable to you or to any other person as a result of any such suspension or termination. If you are dissatisfied with the Platform or with any terms, conditions, rules, policies, guidelines, or practices in operating the Platform, your sole and exclusive remedy is to discontinue using the Platform.
You acknowledge and recognize that we are a private commercial enterprise and reserve the right to conduct business, in accordance with the prevailing laws of Nepal to achieve our objectives in a manner we deem fit. You also acknowledge that if you breach the conditions stated on our Platform and we take no action, we are still entitled to use our rights and remedies in any other situation where you breach these conditions.
These terms shall be governed and construed in accordance with the prevailing laws of Federal Democratic Republic of Nepal, and the courts of Nepal shall have exclusive jurisdiction with respect to any dispute arising hereunder.
Name: Yama Services Private Limited
Postal Address: 107/3 Sarag Marga Anamnagar-29, Kathmandu, 44600, Nepal
Contact us : [email protected]